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It was hard to understand a lot of things about what he was saying but as it turned out, there was a part that needed to be ordered. It took four times before he finally ordered the part, but when they were ordering the part they sent somebody different to make sure it was that part that needed to be done. That guy though was never on time. The first guy was 10 minutes early. He was very punctual, and I’d always knew when he was gonna be here. And he let me know when he was on his way. He was good. The second one, meanwhile, would never tell me when he was coming. The company would tell me he’d be there at a certain time and he’d come two hours late. I did let that technician know that I wasn’t happy with him not coming on time. In the end, I wanted my freezer not to freeze everything inside.

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01.14.2007 | 34 Comments

That being said, when I bought my first home it was great to have a home warranty. The couple that sold the house to us offered a year of HMS home warranty to us, and it was really great. We live in FL, so when our AC went out, it was a relief to know that we were covered. That being said, you need to really do your homework to know exactly what is covered by your warranty. You also need to keep up with regular maintenance for your appliances so that way they won't be considered "neglected" and that will not be covered by your warranty. ANSWER: Never buy them. Don’t buy home warranties. Don’t buy extended warranties. Don’t buy any of those kinds of things. The reason is very simple. About 85% of the home warranty amount is absolutely profit and commission to the people.

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01.14.2007 | 16 Comments

I told them that was not gonna work and that we had used another plumbing company in the past. Since it was on a weekday, I told the rep I would put the call on hold and called the company from my husband's phone to find out if they would accept 2 10 Home Warranty. The company's rep said they do so I went back on the other phone and told this lady that we wanna use Metro Rooter. But she said that Metro Rooter was not one of their approved vendors. I told her that I have the Metro Rooter rep on the other phone and she said that they had done visits with 2 10 Home Warranty many times. So we went back and forth and Metro Rooter's rep said that they were doing business under some other name, Mr. Rooter. I was in the middle of two phones on either ear and I finally told this woman at 2 10 how to find Metro Rooter in their database. Then she got everything approved and changed the vendor from the one that was out of town to Metro Rooter. Metro Rooter came out and replaced our hot water heater for $500. But everything else has been great.